A Pragmatic Research Approach On Artificial Intelligence In Content Delivery Through SDS Technologies

Abstract

AI is transforming the twenty-first-century service industries. With an ever-increasing number of virtual channels, new ways of managing available resources need to exist. So that effective service delivery can be experienced. A self-same good example exists in Amazon, which has been reshaping itself using AI-based technologies, relying on robot service delivery systems, either faster inventory checks or product delivery, reaching unprecedented speed. It walks us through the overview of the existing body of theory relating to the next generation of AI technologies revolutionizing the SDS. This was accomplished by systematically reviewing the literature to synthesize the available body of knowledge, thereby updating academics and practitioners about the latest AI developments made on the SDS. The paper argues that AI technologies have driven the service industry, given its promising results in the reduction of lead time while being more cost-effective and error-free. Future studies should contribute towards strengthening the theoretical production, but at the same time, the researchers should continuously reinforce AI with new empirical evidence.